Privacy Policy

Information We Collect

When you voluntarily provide us with information about yourself, including your name, last name, first name, email address, city, and phone number, we use it to answer your inquiries and improve our services.
We may also record details such as your Internet Protocol (IP) address, access method, and the URLs of the websites you visit.


A “cookie” is a little piece of data kept on your computer when you visit a website. Cookies may be used to remember a user’s actions or preferences over several visits to a website, such as their username, password, and search preferences. Cookies are used on the Heavensent website to make your experience more streamlined and enjoyable. A cookie may be stored on your computer without your knowledge, or you may choose to disable or view cookies using your browser’s settings

Employing Information

Heavensent does not share, sell, or transfer any user information to any company that is not a franchise member. Whenever applicable, we will use any information you submit by all relevant laws and regulations in response to valid legal demands and to assist law enforcement or other governmental authorities in fulfilling their obligations

Third Parties

Sharing your data with us will help our organization, franchisees, and other related businesses. Contacting your representative or the office directly will allow you to ask questions about their privacy policies.

Furthermore, external websites are not covered by this policy. Before providing personal information to any website, make sure to read their privacy rules. We cannot guarantee the safety of any information you provide on another website.


Heavensent may be connected to external websites outside our direct control. If you are concerned about how these sites handle your personal information, you should read their respective privacy policies. Heavensent has no control over the content or policies of linked sites.

Updates to the Personal Information

We reserve the right to update the rules and conditions at any time. Please go through our privacy policies if you have any queries or concerns.
Any unsolicited email promotion of our site will result in a swift and firm response.
To advertise our website or company through unsolicited email is forbidden. Your partnership and/or affiliate account may be closed if you do not comply with this policy. If you have received unsolicited emails advertising our website or brand and want to file a complaint, please contact us by phone or email. We will begin an investigation as soon as we get a complaint concerning spam emails.

Shipment Policy

When you shop with Heavensent, you can be certain that you’ll get the greatest shipping choices possible, no matter where in the world you happen to be. We hand-select each item from an extensive catalog, including labels and creators worldwide. Delivery times range from two to four weeks, depending on the goods, to ensure that both the price and quality of shipping are reasonable. Daily, we serve hundreds of customers from all around the world, and we always give them our best effort in terms of service and quality.

Order Fulfillment Time

Processing Time

This period also includes order verification, customization, quality control checks, and final packaging. As soon as possible after the order date, all orders are sent for shipment. After that, it may take up to three days for the order to be processed by the fulfillment center or manufacturer.

Delivery Time

Delivery time is the whole length of time from when the things leave our warehouse until they reach their final destination. US domestic shipping typically takes 7-14 business days, and major shipping companies are used to transport orders. It usually takes 15-20 business days for foreign shipments to arrive. It usually takes 7-14 days for products to reach their destination after they have been processed and left the warehouse. However, this time frame might increase during peak shipping seasons.
Thank you for being so patient during this time. It’s well worth the effort.